Privacy Policy
Ellenutrition is dedicated to delivering high-quality services to you, and this policy articulates our ongoing commitments regarding the management of your Personal Information. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth), governing the collection, use, disclosure, storage, security, and disposal of your Personal Information. The Australian Privacy Principles can be accessed on The Office of the Australian Information Commissioner's website at www.aoic.gov.au.
What constitutes Personal Information, and why do we gather it?
Personal Information refers to data or opinions that identify an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
This information is obtained through various channels, including telephone and email correspondence, our website www.ellenutrition.com.au, cookies, quizzes, forms, social media, and third parties. We cannot guarantee the policies or links of authorized third parties.
We collect your Personal Information primarily to deliver our services to you, provide information to our clients, and for marketing purposes. Additionally, we may use your Personal Information for closely related secondary purposes, where such use or disclosure would be reasonably expected by you. You have the option to unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When collecting Personal Information, we will endeavor to explain why we are gathering it and how we intend to use it, where appropriate and feasible.
Sensitive Information
Sensitive Information as defined in the Privacy Act, includes details or opinions regarding an individual's racial or ethnic origin, political views, religious beliefs, criminal record, or health information. We will only use Sensitive Information:
For the primary purpose for which it was obtained.
For a directly related secondary purpose.
With your consent, or as required or authorized by law.
Third Parties
While we strive to collect Personal Information directly from you, there are instances where we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are informed about the information provided by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in various circumstances, including with third parties where you consent to such use or disclosure, or where required or authorized by law.
Security of Personal Information
We store your Personal Information securely to prevent misuse, loss, unauthorized access, modification, or disclosure. When no longer needed, we will take steps to destroy or de-identify your Personal Information, although some may be retained in client files for at least 7 years.
Access to Your Personal Information
You have the right to access, update, and correct your Personal Information, with certain exceptions. Contact us in writing to exercise this right. We do not charge a fee for access requests but may charge an administrative fee for providing copies and may require identification for protection.
Maintaining the Quality of Your Personal Information
We strive to ensure your Personal Information is accurate, complete, and up-to-date. If you find inaccuracies, please inform us promptly so we can update our records and maintain quality service.
Policy Updates
This Policy may be updated periodically and is available on our website.
Privacy Policy Complaints and Enquiries
If you believe we have breached the Australian Privacy Principles or have any queries, please contact us via email. We will promptly investigate and respond to your complaint or inquiry in writing, outlining our findings and proposed actions.